Social Care & Support

Social Care Web Portal

Traditional adult social care directory systems simply use the search terms entered by the site visitor to search through the available services for matches.  This can be a frustrating and fruitless exercise for many visitors. In contrast our Search Assistant technology focuses on identifying the need that has brought each person to your website. By changing the emphasis away from the services and onto the person the Abritas adult social care portal provides better, more relevant information.

Moreover, the more people that visit your website the better the search results get, since the system learns as it is used. This helps to present visitors with more relevant results, and also enables us to make suggestions of services that don't directly match the search but which may still be relevant.

Comprehensive facilities are included to help keep service information up-to-date. For example, automated renewal notices can be emailed to service providers to remind them to update their entries.

Key benefits of this module include:

• Provide better, more relevant information to your customers
• Reduce time spent handling enquiries
• Provide more consistent responses to the queries that staff do handle
• Minimise time staff spend on maintaining the directory

Key features of this module include:

• Intelligent search that learns based on visitor behaviour
• Search results displayed on a map
• Results can be easily filtered
• Easy back end administration
• Tools to make entry categorisation easy
• Tools to help keep directory entries up-to-date
• Data harvesting from other sources

Please download the brochure on the right, or call Simon Reynolds on 0118 925 5818 to arrange a demo.