- Web based
- Workflow
- Role based security
- Cube based reporting
- Document management
- CRM
- Integration manager
- Correspondence generation
- Printing
- Telephony integration
- SMS integration
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Telephony integration
Providing multiple access channels for client contact is a key part of the e-Government agenda. Automated telephony services are a popular method of handling transactions with customers - for example most choice based lettings schemes use this method for accepting large numbers of bids.
Abritas have developed comprehensive infrastructure to manage this type of service. Moreover, we have put in place robust server and telecommunications infrastructure to enable us to host these applications on behalf of our clients. This is a major benefit to our clients since by sharing this infrastructure they are able to minimise the setup costs of telephony services.